Reconfirmations and Check-in
We recommend check-in 3 hrs prior to departure. We recommend that you re-confirm your flight with the local airline office at least 72 hours prior to departure for each journey as airlines have the right to change their flight schedule without prior notice. Failure to reconfirm may result in the cancellation of some reservations and we shall not be held liable for any cost incurred. In case of multiple airlines online check-in may not be possible.

Domestic Bookings
The Pan Travels Sydney also provides booking for domestic travel in Australia for its customers.

Cancellation & Refund Fees
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please check with us, as not all fares can be refunded. Fees will apply to all refundable tickets. Our administration fee is $175.00 per ticket plus any airline cancellation fees. Refunds take approximately 12 weeks to process. Where we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for the amount of that fee or charge. Cancellation or refund will only be processed if you have sent the request in writing. The refund admin fee of $175 per ticket will still be charged on refunds arising from airlines schedule change. Additional airline no-show fee may apply within 48 hours from departure.

Taxes
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Some airline may charge additional airport taxes at the time of transit.

Agency
The Pan Travels Sydney acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other wholesale service providers. The sole obligation of The Pan Travels Sydney is to make travel bookings on your behalf with travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not The Pan Travels Sydney. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider not The Pan Travels Sydney If you are traveling with combination fare of two or more airlines and if you miss your flight due to the flight delay of any airline we will not be responsible for any damages.

Liability
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly, by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Special Requirements
Please advise us of any special requirements you may have. All special requests are subjected to airline confirmation and need to reconfirm with us at least three business days prior to departure. Please note that all the requests are subjected to airline’s confirmation and discretion and are not guaranteed. Please note that some airlines may charge additional fee for special requests. Please note that infant turning 2 years during travel will be charged child fare plus re-issue fee on onward, return or both journeys. It is your responsibility to ensure if infant is turning 2 years during travel and advice. Children traveling with their relatives/guardian may require authority from both of their parents. Please check with respective airline and departure/destination country for the requirements. A minor child must be accompanied with their natural parents all the time. No airline provides accommodation during transit.

Frequent Flyers
Please advise you travel consultant your frequent flyer details. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Please retain all boarding passes to allow verification of your travel if required.

Passports and Visas
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. Hand written passport holders will not be allowed to travel. For further information regarding visa requirements, please contact the appropriate consulate.

Travel Advice
For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.

Health
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Low Cost Airline
Low cost airline fares are very restrictive. Such airline may charge for all services you may request or charge for all changes due to schedule change or cancellation of flights. We will not be responsible for any operational or service issues with the airline for such queries you may need to contact the airline directly. With low cost airlines you may have to collect your baggage and check in again during transit and may require visa to transit.

Airline Terms & Conditions
Respective airline terms and conditions apply. Please refer to their website for more information.